Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ironhourwatches@gmail.com. Please note that returns will need to be sent to the following address: Iron Hour Watch Co. 287 Sam VanHook Ln. Franklin NC 28734
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ironhourwatches@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) or any donation or charitable contribution. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ironhourwatches@gmail.com.
Pre-Order Funding Goal & Refund Policy
At Iron Hour Watch Co LLC formerly Iconic Timepieces, we are committed to transparency and ensuring our customers feel confident in their purchases.
30-Day Funding Goal
The Departure is being offered through a pre-order campaign with a minimum funding goal required to move forward with production.
If the funding goal has not been reached within 30 days of the official launch date (October 18, 2026), all pre-order customers will receive an email explaining the status of the campaign and outlining their available options.
Your Options
Customers will have the opportunity to choose between:
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Continue Supporting the Project: Keep your pre-order active and allow additional time for the campaign to reach its funding goal. We will continue providing updates regarding the project's progress.
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Request a Full Refund: If you prefer not to wait, you may request a full refund of your pre-order payment to your original payment method, subject to standard payment processing times.
Our Commitment to You
We understand that purchasing a watch through a pre-order campaign requires trust. Our goal is to keep you informed, involved, and confident throughout the process.
No customer will be required to continue waiting beyond the initial 30-day funding period without being offered the opportunity to request a refund.
If the project ultimately cannot move forward, all remaining pre-order customers will receive a full refund.
Thank you for supporting The Departure and helping us bring Iconic Timepieces' final chapter to life.